Yesterday morning when I wanted to bring my diary up to date I discovered that in the middle of the UK’s Silicon Valley I had neither phone line nor internet connection.
I used a mobile to phone BT. They tried to tell me it was a fault with my equipment. They then told me how I could test my system to establish who was at fault.
After a few minutes with a screwdriver and a spare phone I proved to my satisfaction what I had known all along – the fault was with the BT line.
I was then told that no-one could come to reestablish the line until Tuesday, and I would have to be at home to allow them entry (difficult to see why they need it when the fault clearly lies outside the house). Nor of course could they give me an appointment time. If they decided the fault was with my equipment there would be high penalty charges.
I am very glad my income does not hinge on putting work out on the web, and that I have a mobile so I can stay in touch with people. It really is not good enough BT – you should raise your game, and be ready to repair lines that go down without arguing it’s not your fault, without threatening penalty tariffs, and offering prompt appointment times if you really do need access to people’s houses.
I am only back blogging because someone has allowed me to use their computer.