Mr John Redwood (Wokingham) (Con): How will these reforms enable the civil service to deliver much higher quality and with greater accuracy, given the high error rates typical in areas such as benefit distribution?
The Minister for the Cabinet Office and Paymaster General (Mr Francis Maude): For a start, there needs to be better performance management and much better management information. It is a constant complaint that the quality of data is poor and inconsistent. It is hard to hold Departments and parts of Departments to account when we do not know how well they are performing. I point out to my right hon. Friend that when we turned MyCSP, the organisation that delivers the civil service pension scheme, into a joint venture mutual, its levels of productivity and accuracy, doing difficult processing work, improved markedly as it moved towards the vesting date.