If you buy something from the private sector, you benefit from the mantra that the customer is always right. If you are forced to buy something from the public sector, you are usually under the mantra that the supplier is always right.
If you buy a planning permission you are put under threat to get everything right and follow the rules. If you park in a Council car park you have to study the rules and end up with a fine or a wheel clamp if you make a mistake.When you have to pay your taxes you are expected to be master of the infinite complexity of modern tax laws, or else face a penalty payment.
Wouldn’t it be better if the public sector used encouragement more and enforcement less? Wouldn’t it be a good idea to offer people money back if they do not need to use certain public services? If , for example, you went the last year without borrowing a library book, shouldn’t you get a rebate on your Council tax for libraries? If you do not use the local Council’s leisure facilities, isn’t that worth a thank you in the form of a discount on your next tax bill? If you are a regular user of a Council car park which is not normally full shouldn’t you get a bulk discount on the daily tariff?
The public sector is not good at managing demand. That’s why it resorts to queues, inconvenience for users, high charges and poor estimates of what is and what is not needed by communities. Do you have good local examples of services that are not needed, or services which are wrongly priced?