Mr Redwood’s contribution the urgent question on Rail Network (Disruption), 5 January 2015

Mr John Redwood (Wokingham) (Con): Some of my constituents were badly inconvenienced by these matters, and I would like to hear the Secretary of State’s confirmation that they can claim compensation, which would be some recompense. What else can be done to get over to Network Rail that it needs to raise its standards of customer care, concern and efficiency, because it is still vastly inefficient by global standards?

The Secretary of State for Transport (Mr Patrick McLoughlin): I agree with my right hon. Friend. Compensation is something to which passengers are entitled if the delays were severe and over a certain period. That should happen. On the point about Network Rail overall, as I have said, a number of the projects undertaken have been completed successfully—not least one in Reading that affects my right hon. Friend’s constituency. Anyone using that line can see the huge investment, not just in the station but in the new viaduct, which will have a huge impact on reliability for my right hon. Friend’s constituents and others.