Rt Hon Mr John Redwood MP – Member of Parliament for Wokingham
24 July 2015
Dear Mr Redwood
Lower Earley Post Office®
Martin McColl’s Retail Group, 5 Chalfont Way, Earley, Reading, RG6 5HQ
Modernising your Post Office
I’m delighted to tell you that we’ve decided, with the operator’s agreement, to change the above Post Office branch to one of our new main style branches.
This change is part of a major programme of modernisation taking place across the Post Office network, the largest in the history of Post Office Ltd. The Programme is underpinned by Government investment and will see up to 8,000 branches modernised and additional investment in over 3,000 community and outreach branches. Our aim is to create a more modern and convenient retail experience for customers that will include longer opening hours.
What will this mean for customers?
• a newly refurbished branch providing a modern open plan environment for customers
• the same products and services
• longer opening hours
• selected Post Office services will also be available at the retail counter outside main counter times
Your new-look Post Office is scheduled to open at the current location on Friday 11 September 2015 at 13:00 – it will need to close for refurbishment on Saturday 29 August 2015 at 12:30.
If there are any unforeseen schedule changes which mean these dates change, posters will be displayed in branch to let customers know. I’ve included details of other Post Office branches in the area that customers can use during the refurbishment and some useful information about the change. During the refurbishment period of the Post Office, the store will remain open as normal. Posters will now be displayed in branch so customers are aware of the change.
Getting in touch
I’m happy to answer any questions you may have about the new service. Please email or write to me via our Communication & Consultation team, whose contact details are provided below.
We look forward to welcoming customers to their new main Post Office branch.
How to contact us:
firstname.lastname@example.org Customer Helpline: 03457 22 33 44