I was pleased to see that the representations made by myself and others have had some effect. Wokingham Post Office has announced longer opening hours to pick up parcels again, after their brief experiment with just a late morning opening of the window.
When I visited to check up this morning, there was a very long queue for the counters. I have been pressing for them to expand the number of counters to cope with extra demand, and will return to that issue when I next talk to management there.