South West Trains apologises for Monday’s lack of service

I have received a letter from the train company saying that engineering works overran on the local network, preventing them from running a proper train service. This is unacceptable for people relying on the railway to get them to work on a Monday morning, and argues for more discipline needed on works specification and contract supervision. I will take this up with the railway.

1 Comment

  1. Narrow Shoulders
    November 21, 2018

    Will your enquiries involve “who is responsible and what sanction are they be subject to”?

    Works can and do overrun. Where was the contingency planning? It seems to be a case of we tried our best to finish on time but the consequences of not doing so only affect the passengers and passenger facing staff.

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