South West Trains apologises for Monday’s lack of service

I have received a letter from the train company saying that engineering works overran on the local network, preventing them from running a proper train service. This is unacceptable for people relying on the railway to get them to work on a Monday morning, and argues for more discipline needed on works specification and contract supervision. I will take this up with the railway.

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One Comment

  1. Narrow Shoulders
    Posted November 21, 2018 at 7:01 pm | Permalink

    Will your enquiries involve “who is responsible and what sanction are they be subject to”?

    Works can and do overrun. Where was the contingency planning? It seems to be a case of we tried our best to finish on time but the consequences of not doing so only affect the passengers and passenger facing staff.

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