On Thursday I travelled to Braintree and back by train to give a speech there. The announcement system kept shouting at me that if I saw something that didn’t look right I should report it to a member of staff. Ever obedient to other peoples rules I spotted several things that were wrong, but there was no available member of staff on either train to report to. So today I report here and will send a copy to the railway.
Things that went well
The Greater Anglian trains both left on time and arrived on time. The outbound train had been cleaned. The return train had litter on floors from recent passengers and was not cleaned. The on board train information system was clear and updated as we progressed.
What was not right
Passenger discomfort
The seats like many modern trains were unacceptably hard with a rigid and painful back angle. I had bad back and thigh pains for most of the journey which I do not experience on normal chairs.
The day was pleasantly hot. The fierce air conditioning made the train like a chill counter continuously blasting cold air. I was cold for the whole journey and was delighted to get off to warm up.
The perpetual loud announcements were over the top and ear piercing. The automatic doors kept opening and closing in stations with loud bleeps.
The state of the track
The worst part of the experience was the nationalised part visible through the windows . Practically every trackside structure was defaced with ugly graffiti, showing a failure to stop people getting trackside and an unwillingness to clean and maintain structures.
There were weeds and vegetation growing out of older track and encroaching on the operational property. There were abandoned bits of rusting track . building supplies and sleepers left lying around. It looked as if no one managed it properly, left supplies hanging around and did not care about the assets.
Fare collection and enforcement
As a heavily overtaxed taxpayer I was worried to see the poor usage and likely losses from running the 20.08 from Braintree where only around 6% of the seats were taken and where only around 20 of us went all the way to Liverpool Street. The 16.35 outbound appeared to have more than half the seats empty.
Tickets were checked on departing Liverpool Street but not on arriving at Braintree or on train. Tickets on the return were only checked at Liverpool Street.
So I saw it and said it. I bet nothing gets sorted.